Returns & Refunds Policy

We want you to be happy with your Thermoscup. If you change your mind, you can return an unused item within 30 days of delivery for a full refund of the item price.

To qualify for a return:

• The item must be unused, in its original condition, with all parts (including the tea separator) included.
• You must contact us within 30 days of the delivery date to request a return.
• Proof of purchase (your order number or confirmation email) is required.

How to start a return: email hello@thermoscup.co.uk with your order number and the reason for the return. We'll confirm the return address and next steps by email.

Who pays return postage: if the item is faulty, damaged on arrival, or not what you ordered, we cover return postage. If you're returning an item because you changed your mind, return postage is your responsibility unless we say otherwise.

Refunds: once we receive and check the returned item, we'll issue a refund to your original payment method within 5-10 working days. We'll email you to confirm once it's processed.

Faulty or damaged items: if your Thermoscup arrives faulty or damaged, contact us within 30 days with your order number and a photo of the issue, and we'll arrange a replacement or full refund, including delivery costs, at no charge to you.

Exchanges: we don't currently offer direct colour exchanges - please return the original item for a refund and place a new order for the colour you'd like.

This policy does not affect your statutory rights under the Consumer Rights Act 2015.